Right of withdrawal: information and form

This page is for consumers. It explains how you can withdraw from a purchase within 14 days. To withdraw, use our withdrawal form, Cancel purchase. Your order confirmation email links to this page.

Business customers have no statutory right of withdrawal: see Terms and conditions, section 22.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order and they are delivered separately, or if the goods consist of several lots or pieces, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, lot or piece.

To exercise the right of withdrawal, you must inform us, Sensepeek AB, Verkstadsgatan 2, 235 32 Vellinge, Sweden, phone +46 40 682 06 86, email sales@sensepeek.com, of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

You can also withdraw by using our withdrawal function on our website: https://sensepeek.com/support/cancel-purchase/, linked as “Cancel purchase” at the bottom of every page. If you use it, we will send you an acknowledgement of receipt of your withdrawal by email without delay. The acknowledgement states the goods you have withdrawn from and the date and time we received your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us at the return address that we give you when you inform us of your withdrawal, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

This section is not part of the standard information above. It explains how the rules work in our shop, and where we give you more than the law requires.

Who can withdraw. Consumers. Business customers have no statutory right of withdrawal.

Using the withdrawal function (“Cancel purchase”). The page is headed “Right of withdrawal (cancel purchase)”.

1. Go to sensepeek.com/support/cancel-purchase/. The link “Cancel purchase” is also at the bottom of every page and in your order emails.
2. Enter your order number and the email address you used for billing. You do not have to give a reason.
3. We email you a link. Open it within 48 hours.
4. Choose the products you withdraw from, check the details and confirm your withdrawal.
5. We send you a receipt by email. Keep it.

The function accepts requests for 60 days from the date of the order, so that you can use it after a long back order too. We accept a withdrawal made within the withdrawal period, 14 days after you received the goods, and check each request against the delivery date. If the 60 days have passed, for example after a long back order, withdraw by email or letter instead. If you started the request before the withdrawal period ended, your withdrawal is in time when you confirm it through the link, even if that is after the period has ended. If the email with the link does not arrive, check your spam folder, or withdraw by email instead.

What happens next. We handle every withdrawal individually. A withdrawal sent within the period takes effect when you send it; it does not need our approval. We reply by email with a case number and the return address. We do not publish the return address, so please wait for our reply before you send the goods.

How to return. You bear the direct cost of the return. You can send the goods with a carrier of your choice, at your own cost, or ask us for a return label. If you use our label, we deduct from the refund the actual cost the carrier charges us for it, for a return from your country. See Returns and complaints, section 2, for how to pack the goods. We recommend a tracked service; keep the proof of sending. If you return goods from outside the EU, declare the parcel as returned goods. If it is not declared correctly, you also pay the import VAT, duties and other charges we are charged for it.

Delivery cost. If you withdraw from the whole order, we refund the full delivery cost you paid, whichever delivery method you chose. This is more than the standard information above requires.

Before delivery. You can also withdraw before the goods arrive. If your order has not shipped, we cancel it and release the payment reservation. If it is on its way, return the parcel as described above once it has arrived, or refuse it on delivery and tell us that you withdraw. If you refuse it, we deduct the actual cost the carrier charges us for the return.

Payments not yet charged. We charge your payment only when the order ships. If we have not charged it yet, we release the reservation instead of making a refund.

Part of an order. You can withdraw from some of the products in an order. We then refund the price of those products. We refund the delivery cost if you withdraw from the whole order.

Handling the goods. You may unpack the goods and try their functions, as you could in a shop. Signs of use in real work, solder residue, scratches, damage, or missing parts or accessories may reduce the refund. Returning the goods in their original packaging helps.

Import charges. For deliveries outside the EU, import duties and import VAT are paid to the authorities or the carrier, not to us, so we cannot refund them.

Questions. See Contact us.

(Complete and return this form only if you wish to withdraw from the contract.)

To: Sensepeek AB, Verkstadsgatan 2, 235 32 Vellinge, Sweden. Email: sales@sensepeek.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

…………………………………………………………………………………….

…………………………………………………………………………………….

Ordered on (*) / received on (*): ……………………………………………………..

Order number (if you have it): ………………………………………………………….

Name of consumer(s): ………………………………………………………………….

Address of consumer(s): ………………………………………………………………..

…………………………………………………………………………………….

Email address (if you want the acknowledgement by email): ………………………………………

Signature of consumer(s) (only if this form is sent on paper): ………………………………………

Date: ………………………………………………………………………………..

(*) Delete as appropriate.