Shipping and delivery

• We ship from Sweden to 200+ countries, on business days.
• Shipping is a flat rate per country and delivery method, for example EUR 15 to most of the EU and EUR 25 to the United States, excluding VAT. The checkout shows the exact cost for your country, with VAT where it applies, as soon as you choose the delivery country.
• You get a tracking number by email when your order ships.
• Outside the EU, the recipient pays any import VAT, customs duties and customs fees.
• Great Britain: every order needs at least EUR 165 of products, excluding shipping and VAT (section 7).
• We do not deliver to China, Hong Kong, Macao, Russia, Belarus, Ukraine, Armenia, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan or Uzbekistan.

We deliver to the 200+ countries you can choose in the checkout. They are listed in section 3.

We do not deliver to:

• China, Hong Kong and Macao;
• Russia and Belarus;
• Ukraine;
• Armenia, Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan and Uzbekistan; and
• countries that are not listed in the checkout.

We may hold or cancel an order that would break export control or sanctions rules (see our Terms and conditions, section 9).

Business customers only. These methods can be chosen when the billing address includes a company name.

Private customers only. These methods, the service points, can be chosen when the billing address has no company name.

The checkout shows all methods for your country. A method you cannot choose is greyed out and says who it is for.

Service points. The carrier tells you by email or text message when the parcel can be collected. Bring identification. The parcel is kept for at least one week; the exact time depends on the carrier. If you do not collect it, it is returned to us (see section 8).

Phone number. The checkout asks for a phone number because the carrier needs it to deliver or to tell you about the delivery.

The prices below are the checkout’s prices on 8 October 2026, in EUR, excluding VAT. Prices can change: the checkout always shows the current price for your country. Where VAT applies to your order, it is added to the shipping cost too. If you choose prices including VAT in the header, shipping costs are also shown including VAT. The checkout always shows the exact shipping cost and the VAT on it, in the currency you chose, before you place the order.

Sweden, Denmark and Finland

Rest of the EU, and Monaco

Rest of Europe

Rest of the world

• We ship Monday to Friday, except Swedish public holidays.
• Products in stock normally leave our warehouse within 1-2 business days.
• Each product page shows its delivery time, for example “Delivery: 1-2 business days”. When a product is delayed, it shows the expected date, for example “Delivery: expected 2026-10-15”. The order confirmation repeats it for each product. The delivery time on the product page, or in your order confirmation once you have ordered, is the one that applies to your order.

Time in transit

All orders ship from Sweden. The time in transit depends on the carrier, the delivery method and the destination. The carrier’s tracking, linked in your shipping confirmation, shows the expected delivery date. Customs clearance outside the EU can add time.

Complete orders first. We ship each order complete when we can. If we cannot ship the whole order at once, for any reason, we may ship the products we can and send the rest later, at our cost. We are not obliged to split an order. Orders to Great Britain are always shipped complete.

Back orders. We handle orders with products on back order individually. If a delivery will be later than the time shown when you ordered, we tell you. As a consumer you can then cancel the purchase (see our Terms and conditions, section 16).

Payment. Payments through Nexi are reserved when you order and charged when the order ships. A reservation normally lasts about 30 days. If we can only ship later than that, we agree with you to charge the amount before we ship; if you do not want that, you can cancel the order. See the Terms and conditions, section 7.4.

When your order ships, we send you a shipping confirmation by email with the tracking number and a link to the carrier’s tracking page. The carrier may also send you messages about the delivery.

If the tracking shows no progress for 5 business days, or the parcel has not arrived, contact the carrier first, which is usually quickest, and us if that does not help. Please contact us within 30 days of the shipping confirmation, so that we can open a claim with the carrier. For business customers this is a deadline; for consumers it does not limit your rights (see Returns and complaints, section 4).

These destinations are outside the EU VAT area: all countries outside the EU, and the Canary Islands, Ceuta, Melilla, the Åland Islands and the French overseas departments (Guadeloupe, French Guiana, Martinique, Mayotte and Réunion). Northern Ireland is not: no customs clearance or import charges apply there.

For these destinations:

• The price in the checkout has no Swedish or EU VAT.
• Import VAT, customs duties and customs fees may apply in the destination country. Any charges are the responsibility of the recipient. The carrier usually collects them before or at delivery, sometimes with its own clearance fee.
• We do not know these charges in advance. Your local customs office can tell you what applies.
• We make the export declaration and the commercial invoice from the details in your order. Please make sure your name, address, phone number and, for a company, the company name and tax number are correct.
• We deliver DAP (Delivered at Place, Incoterms® 2020): we pay the shipping to your address, and the recipient is the importer.

If you refuse to pay the import charges, the parcel is returned to us. See section 8.

Great Britain (England, Scotland and Wales).

• We have no minimum order value, except for Great Britain: there, the products must together cost at least EUR 165, after any discount and excluding shipping and VAT, for consumers and business customers alike. In SEK or USD, the same amount applies at the day’s exchange rate. The checkout does not accept a smaller order.
• The reason: we are not registered for VAT in the United Kingdom, so we ship to Great Britain only orders with goods worth more than GBP 135. On these, the recipient pays the import VAT, any customs duty and the carrier’s fee on delivery.
• Orders to Great Britain are always shipped complete, in one shipment.
• Northern Ireland is different: see the first paragraph of this section.

Norway, Switzerland, Australia and New Zealand. The price in our shop includes no VAT of these countries. The recipient pays the import VAT, any customs duty and the carrier’s fee, usually to the carrier on delivery.

If a parcel comes back to us because it was not collected, was refused (for example because the import charges were not paid) or could not be delivered to the address given, we contact you. You can choose to:

• have it sent again, after paying the new shipping cost; or
• cancel the order: we then refund what you paid, including the original shipping cost, less the actual cost the carrier charges us for the return.

We charge no other fee.

As a consumer you keep your right of withdrawal. Not collecting a parcel is not in itself a withdrawal: if you want to withdraw, tell us (see Right of withdrawal).

Check the delivery address before you order. If you need to change it, contact us as soon as possible: we can usually change it until the order ships. A carrier may charge for an address correction or a redelivery. If it does, you pay that charge.

Check the parcel when it arrives. If it is damaged, take photos and tell us as soon as possible (see Contact us). See Returns and complaints, section 4.

• Consumers: until you, or a person you named, receive the products, loss and damage are our responsibility.
• Business customers: the risk passes when the products are made available at the delivery address or service point (DAP). Report visible damage and missing items within 7 days.

Questions about a delivery: Contact us. Please have your order number ready.